Balto
FEBRUARY 6, 2023
With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.
Hodusoft
APRIL 17, 2024
billion in 2026, at a compound annual growth rate (CAGR) of 7.9 According to one research by Call Center Helper three-quarters (73 percent) of respondents scored their IVRs as a three out of five, indicating an average impression. .” If you want to know more about our auto attendants, contact us today.
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3CLogic
APRIL 17, 2023
And with so many customers still picking up the phone, it is crucial that contact centers rely on efficient routing to keep up with demand. billion by 2026 , and with emerging technologies like Natural Language Understanding (NLU) and text-to-speech, the possibilities of creating truly custom and personalized experience are endless.
Babelforce
MARCH 16, 2023
IT and development teams have their hands full Citizen developers can meet some needs better than IT staff Low or no-code platforms can turn anyone into a developer How can citizen developers liberate the contact center? In the context of the contact center, we call these CX Makers. What is a citizen developer?
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