2026 Best practices Customer Experience Interactive Voice Response 
Callminer
DECEMBER 17, 2019
“When asked what the most frustrating aspect of a customer service experience is, over a third of U.S. respondents (34%) chose ‘Automated Telephone System (IVR)/inability to reach a live person for customer support.’” billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026.
Hodusoft
OCTOBER 14, 2022
With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. Leverage data analytics to improve customer experience.
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Noble Systems
MAY 11, 2021
The Global speech recognition market is expected to see a CAGR of more than 20% through 2026. As a part of the conversation analytics mix, automated speech recognition (ASR) can help companies better understand their customers and improve the brand experience. it can also raise the level of customer experience.
3CLogic
APRIL 29, 2024
Gartner predicts that 80% of customer service and support organizations will leverage Generative AI (GenAI) by 2025, replacing 20-30% of live agents. In a separate report, Gartner states that Conversational AI will lower agent labor costs by $80 billion by 2026.
NobelBiz
APRIL 11, 2023
Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. But wait, there’s more; in the same article, Gartner estimates that one in 10 agent interactions will be automated by 2026.
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