How Artificial Intelligence is Changing CX in the Contact Center
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Predictive call routing is much more nuanced, connecting customers to call center agents who are most likely able to solve their problems based on abstract variables like the agent’s personality or expertise.
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