Remove 2026 Remove Average Handle Time Remove Call center experience Remove Personalization
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. More and more companies are using data-driven personality testing to help them in these crucial managerial decisions.