SmartAction

MARCH 7, 2023

Moreover, Gartner estimates that one in 10 agent interactions will be automated by 2026, an increase from the current 1.6% This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model. rate of AI-automated interactions.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

JustCall

MARCH 9, 2023

billion people will have mobile phones by 2026. Multichannel support: Another area that demands immediate attention is the ability to offer support across multiple channels, including live chat, phone, email, and social media. Text messaging: Text messaging is a wildly popular support channel that is only gaining momentum.

Customer Service 40

Customer Service Morale Chatbots Customer Care 40

Balto

NOVEMBER 2, 2023

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52