Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. trillion USD by 2026. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers.

Contact center software 52

Contact center software Contact Center Analytics Abandon rate 52

Fonolo

JANUARY 18, 2022

Contact centers in 2021 had to make significant investments in their technology to monitor IT operations and analytics, (especially with hybrid work models), ensure adequate data backup, keep up with call volumes and customer expectations, and maintain high levels of security.

Contact Center 81

Contact Center Interactive Voice Response Call Center Contact center software 81

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. billion by 2026. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

voip 52

voip CRM Analytics Telecommunications 52

Fonolo

FEBRUARY 2, 2023

With higher agent efficiency and improved First Call Resolution, you can expect to see a lower cost of operations for your call center. According to Gartner , Conversational AI will reduce contact center agent labor costs by $80 Billion in 2026. How to Buy Contact Center Software 1. DID YOU KNOW?

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

JustCall

AUGUST 12, 2022

CCaaS includes many services aimed at customer care such as Automated call distribution, advanced analytics and reporting , virtual attendants, monitoring and agent coaching , and call recording. It is because it steps in to act as an alternative to their software’s lack of flexibility. Major differences between CPaaS and CCaaS.

APIs 52

APIs Contact center software Contact Center Enterprise 52

Balto

NOVEMBER 2, 2023

Evolution of Contact Centers in Enterprises Contact centers have been there since the 60s, but what started as a simple office model for handling inbound and outbound customer calls has evolved drastically over the years to include omnichannel support that covers email, social media, live chat, and more recently, AI chatbots.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52