2026 Analytics Contact center software Employee engagement 
Fonolo
JANUARY 18, 2022
Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. Industry Report: State of the Contact Center 2022.
Fonolo
FEBRUARY 2, 2023
And with the Great Resignation looming over the contact center world, you’ll need all the help you can get! By automating manual tasks for your staff, you can help raise employee engagement, which will improve your customer satisfaction levels in turn. How to Buy Contact Center Software 1.
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