Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Does productivity increase when agents receive higher sales commissions or other performance bonuses?
Balto
NOVEMBER 2, 2023
According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Reps can even utilize AI to pull relevant insights and customer insights before the interaction to offer a more personalized support or sales experience. This results in happier, more loyal customers.
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agent burnout. from 2023 to 2030. So why all this interest?
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