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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. Does productivity increase when agents receive higher sales commissions or other performance bonuses?

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Redefining the Future of Enterprise Contact Center Solutions

Balto

According to Gartner, utilizing AI chatbots could save contact centers up to a total of $80 billion in labor costs by 2026. Reps can even utilize AI to pull relevant insights and customer insights before the interaction to offer a more personalized support or sales experience. This results in happier, more loyal customers.