Call Design

AUGUST 25, 2021

If you’re a manager within a sizable workforce, you’ve likely heard of gamification. While gamification has only been around for a short time and used by large scale organisations, a growing wave of smaller workplaces appear to be adopting this technology in recent years. The gamification industry had a US $9.1

Gamification 145

Gamification Employee engagement Surveys Consulting 145

Fonolo

MARCH 22, 2022

One strategy employed by many companies is “gamification.” This involves guiding, reinforcing and increasing high-value activity by capturing performance data and using that data to motivate employees. Gamification builds on the desire most people have for feedback, recognition, and achievement in a peer group.

Gamification 75

Gamification Call Center Contact Center Feedback 75

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Employee Engagement: Employees are aligned with the goals of the organization. It is trusted by 92% of consumers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

JustCall

NOVEMBER 16, 2022

Let us consider some facts here: The eLearning market isn’t new but is now over 21 years old. The market has grown at 900 % since 2000, owing to the pandemic. It is expected that by 2025, eLearning will reach $ 325 billion. The corporate eLearning market is expected to grow by $38.09 billion globally by 2027.

Call Center 52

Call Center Consulting Consulting Education 52