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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

JANUARY 13, 2022

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules. More Routing Options through CRM Applications.

Contact Center 79
Contact Center CRM Entertainment Virtual Agent 79
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3 Strategies You Need to Manage Thriving Remote Teams (+ Resources)

SharpenCX

JUNE 9, 2021

And, about 36 million Americans will be fully remote by 2025. It’s easy as the manager to get stuck on the details. You’re tracking quality management and KPIs , providing in-line feedback , and managing your employees’ professional development. Use performance management tools to track agent progress.

Management 67
Management Contact Center Employee engagement Engineering 67
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