SharpenCX

AUGUST 21, 2023

Strategic goals aren’t simply call center metrics. SMART, Strategic Goals for Call Centers Make a good first impression on customers. Then, make it SMART by setting smaller goals and adding in KPIs and parameters: “Increase first call resolution by X% within Y [days, months, years].” Friendly agents? The result?

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

Expivia

APRIL 1, 2021

Crystal Ball – The Call Center of 2025. Technology is evolving so quickly that every year there is something new that will make our call center life easier. With that in mind, let’s look at ten changes that will be coming to contact centers in the next five years. Cloud Contact Centers.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

Momentum Telecom

MARCH 2, 2023

employees predicted to work remotely by 2025. 1 If you want to outpace the competition, it’s time to look beyond legacy technologies and embrace managed cloud services. #1. A recent study found that 81% of hybrid workers experience emotional exhaustion, compared to only 68% of exclusively in-person employees. million U.S.

Management 52

Management contact center solutions Cloud contact Contact Center 52

NobelBiz

FEBRUARY 21, 2023

Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Babelforce

JUNE 24, 2021

Openreach is turning off the UK’s PSTN and ISDN services in 2025, meaning contact centers have to switch to Internet Protocol (IP) solutions before then. . These lines were widely used by contact centers because they allow multiple calls to take place on the same line at the same time. Take a deep breath….

voip 89

voip Contact Center virtual call center Call Center 89

USAN

SEPTEMBER 3, 2021

By 2025, the value will be $3.2 Amazon Connect, the omnichannel cloud contact center platform from Amazon Web Services, helps companies optimize their CX by delivering seamless support through the power of technology. The pace of technological change continues to increase. These numbers are astounding.

Chatbots 40

Chatbots Customer Service Cloud contact Contact Center 40