2025 Best practices Contact Center Gamification 
Playvox
FEBRUARY 23, 2022
Employee engagement is one of the most challenging aspects to master in the contact center. One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification.
Fonolo
MARCH 22, 2022
Top Contact Center Trends in 2022. As a call center manager, the game pieces you must manoeuvre to keep your center, agents, and the overall business infrastructure at the top of their game are vast and varied. One strategy employed by many companies is “gamification.” How to Improve Call Center Agent Performance.
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Playvox
JANUARY 13, 2022
While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Gamification. billion in 2020. Customer Chit-Chat. There were around 6.4 are long gone.
DMG Consulting
MARCH 11, 2021
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Background: DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2021 – 2022 Workforce Management Product and Market Report.
JustCall
NOVEMBER 16, 2022
It is expected that by 2025, eLearning will reach $ 325 billion. eLearning for call centers is generally based on predefined modules that can be completed individually or via moderated group eLearning. Their contribution is precious to the formation of the call center. Accelerate Induction e Learning Call Center Training.
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