Expivia

APRIL 1, 2021

Crystal Ball – The Call Center of 2025. How we route has evolved from the longest wait time to skills-based routing. It can be found in the financial services world when calling about credit card information, or when calling your credit union or bank. Let’s talk about the future. Predictive Behavior Routing.

Call Center 40

Call Center Interactive Voice Response outsourcing Chatbots 40

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.

Contact center software 52

Contact center software Banking Contact Center Finance 52

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. These are ‘trained’ from existing reference materials like a knowledge base or FAQ bank. Provides a self-service option.

Chatbots 52

Chatbots Wait times Healthcare Banking 52