TechSee

FEBRUARY 1, 2021

AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). billion by 2025, a CAGR of 21.9%

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. billion worldwide by 2025, with a CAGR of 22.9 Face and voice recognition. Agent decision support. High-level data analysis.

Technology 122

Technology Customer Service Gamification Contact Center 122

SharpenCX

MARCH 5, 2020

In fact, CCW found by 2025, some 52% of contact center leaders plan to completely unify their contact center systems through technology. And, another 60% plan to intelligently route customers to the right agent, at the right time, across any channel. Getting rid of a key cause of customer frustration. Get the ebook.

Best practices 67

Best practices Contact Center Airlines Benchmark 67