2025 Average Handle Time contact center associations Personalization 
The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Experts expect this number to grow to 35% by 2025. The same principles of training and process improvement apply across industry and business focus.
The Northridge Group
AUGUST 31, 2023
Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate. Experts expect this number to grow to 35% by 2025. The same principles of training and process improvement apply across industry and business focus.
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