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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . The right solutions can help organizations successfully adapt to new and existing contact center trends. Gen Z is defined by technology and values.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. According to Teresa Cottam , by 2025, three key concepts will come together to create a new customer paradigm: the demand for personalization. Ian Jacobs. digital autonomy.