DMG Consulting

DECEMBER 4, 2023

2024 is going to be the year of AI and automation for the CX world. When it comes to contact centers (sales, marketing, service, collections, HR, technical support, etc.), When it comes to contact centers (sales, marketing, service, collections, HR, technical support, etc.),

Customer Experience 48

Customer Experience Self service Enterprise Contact Center 48

JustCall

APRIL 9, 2024

> Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > Top features Self-service provisioning and auto-scaling capacity. Crystal-clear voice calls backed by reliable service availability. Cons Technical support is difficult to reach.

voip 40

voip Sales Scripts CRM 40

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Qualtrics and Medallia’s service model leans toward managed services rather than self-service.

Feedback 83

Feedback Consulting Consulting Enterprise 83