Playvox
APRIL 4, 2023
But the gap between how managers view feedback and how employees see it simply isn’t good for agent morale and mindset. Automation has the added benefit of creating more time for personal engagement during feedback sessions. To keep engagement up, feedback should be focused on coaching rather than micromanaging.
MiaRec
JANUARY 15, 2024
Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. In 2024, we're set to introduce a range of exciting updates that will revolutionize the way contact centers operate. And that's just the beginning! Curious to learn more?
Playvox
FEBRUARY 1, 2024
There are three types of sentiment: Positive sentiment Neutral sentiment Negative sentiment According to the Zendesk CX 2024 CX Trends Report , 70% of consumers spend more with companies they feel provide positive experiences. I waited five minutes to talk to a live person. Support is okay. I spoke to someone who tried to help.
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