SmartAction

JUNE 27, 2023

Don’t let limited finances hold you back! With conversational AI, you can maintain a personalized touch while improving response times and accuracy. It’s time to get the green light from upper management! Gradient Text The Pitfalls of Waiting Until 2024 Still considering a delay?

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83

Uniphore

NOVEMBER 16, 2021

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. Banking contact center interactions are expected to remain elevated through 2024.

Banking 52

Banking Average Handle Time Contact Center Wait times 52

Netomi

AUGUST 18, 2023

With the ability to process and respond to customer queries instantly, 24/7, conversational AI eliminates long wait times and enhances customer satisfaction. Among these trailblazers, Netomi is committed to shaping a future where conversational AI makes every customer interaction more efficient, personalized, and delightful.

Chatbots 52

Chatbots Banking Real estate Surveys 52