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The top 2024 customer success trends predicted by industry experts

ChurnZero

.” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter? Expanded roles and responsibilities: how will customer success evolve in 2024? Specialization, fractional hiring and more: how will customer success teams change in 2024?

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Organizational Growth Through CX Maturity

Horizon CX

These characteristics may include: Customer-centric culture: The organization has a culture that is obsessed with the customer and focused on meeting their needs. Customer journey mapping: The organization has a deep understanding of the customer journey and the touchpoints at which customers interact with the brand.