2024 Cloud contact industry standards Self service 
Calltools
APRIL 3, 2024
Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care. Create self-service options for tasks like paying bills, checking balances, and updating contact information.
3CLogic
FEBRUARY 7, 2024
Red Flag #1 Siloed Platform Environments Red Flag #2 Neglecting AI and Automation Red Flag #3 Ignoring Scalability and Security Red Flag #1: Siloed Platform Environments Consider a scenario where your contact center solution operates independently of your other platforms. It all comes down to implementing always-on, intelligent self-service.
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