Calltools
APRIL 3, 2024
Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care. Create self-service options for tasks like paying bills, checking balances, and updating contact information.
NobelBiz
FEBRUARY 13, 2024
In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. This approach allows customers to receive consistent service whether they’re interacting via voice, chat, email, or any other channel, with IVR playing a crucial role in this seamless experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
3CLogic
FEBRUARY 7, 2024
Red Flag #1 Siloed Platform Environments Red Flag #2 Neglecting AI and Automation Red Flag #3 Ignoring Scalability and Security Red Flag #1: Siloed Platform Environments Consider a scenario where your contact center solution operates independently of your other platforms. It all comes down to implementing always-on, intelligent self-service.
Connect
JANUARY 25, 2024
The value of AI in the contact centre lies in the wide range of capabilities it enables that support innovation, like personalisation at scale to build customer loyalty, elevating service delivery through smarter self-service and automation, and better EX to create a customer-focused workforce.
Hodusoft
JULY 12, 2021
This trend has seen increased remote contact center software demand for adapting to new ways of working. Customer service will remain a priority. Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. Call Recording.
Expert insights. Personalized for you.
52 
Let's personalize your content