How to Find Best Hybrid workforce Contact Center Software in 2022
Hodusoft
FEBRUARY 16, 2022
A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. The same report suggests a 60% increase in customer service agents working from home. They are smart enough to detect unanswered calls and busy signals. Auto dialer. Predictive dialer.
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