Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. The same report suggests a 60% increase in customer service agents working from home. An SMS integration feature helps send out alerts or reminder notifications via SMS making customer connect easy and fast. ?

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

Hodusoft

JULY 12, 2021

Customer service will remain a priority. Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. It would lead to a 60% jump in customer service agents working from home, according to Gartner. CRM integration. Auto dialer . Predictive dialer.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

Hodusoft

AUGUST 4, 2021

As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. This would cause a 60% increase in customer service agents working from home. . Auto dialers increase the efficiency and productivity of agents by automatically managing call flow. CRM integration.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

JustCall

APRIL 9, 2024

Features to look out for in a VoIP dialer Here are six key features you should prioritize in a 2024 VoIP dialer: Advanced auto dialing: Automate the dialing process with features like auto dialing, predictive dialing, and progressive dialing. Offer superior support with scripts and call tagging.

voip 40

voip Sales Scripts CRM 40