Outsource Consultants

JANUARY 3, 2024

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

aircall

AUGUST 4, 2021

A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. The moral of the story is to check in before you make an assumption about productivity and competency. billion through 2024.

Employee engagement 108

Employee engagement Consulting Consulting call center software 108

Playvox

APRIL 4, 2023

The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

TechSee

SEPTEMBER 2, 2020

Call Center Engagement ideas. A collaborative contact center is one where agents work together to make decisions and respond to customer requests based on group advice and guidance. billion from 2020 to 2024. How can they drive remote employee engagement? Foster a culture of collaboration. Promote Health and Wellness.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109