Outsource Consultants

JANUARY 3, 2024

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Hodusoft

JANUARY 1, 2023

What is Call Center Software? That marked the beginning of ‘call centers.’ But with changing times and a rapidly evolving digital landscape, traditional telephones and switched networks aren’t adequate to handle a torrent of incoming calls or make a massive volume of outgoing calls suitable for a professional call center.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 They operate using text-to-speech technology that can break down user responses, and respond appropriately. Before the rise of chatbots, IVRs were the go-to solution for automating customer inquiries. AI chatbots are better than IVRs. billion revenue forecast. Enter the AI chatbot.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Hodusoft

AUGUST 4, 2021

A survey carried out by Accenture found that 83% of workers prefer a hybrid work model going forward. This was the case with call and contact centers the world over. During the peak of the Covid-19 pandemic customers in the US queued up for hours on the other end of the phone on busy call center lines.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

Hodusoft

FEBRUARY 16, 2022

A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. Industry leaders like Hodusoft have one of the best contact center solutions in the industry to help you seamlessly manage your hybrid team. Advanced IVR. Predictive dialer.

Contact center software 98

Contact center software Contact Center contact center solutions CRM 98

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105