2024 Best practices Quality management Scripts 
DMG Consulting
SEPTEMBER 12, 2023
Insights from this analysis are combined with contextual information about the interaction and used to deliver the content, procedures, knowledge articles, scripts, and guidance to assist agents in real-time and drive positive outcomes.
Playvox
FEBRUARY 1, 2024
There are three types of sentiment: Positive sentiment Neutral sentiment Negative sentiment According to the Zendesk CX 2024 CX Trends Report , 70% of consumers spend more with companies they feel provide positive experiences. Success, though, requires the right sentiment analysis tools and best practices.
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