delighted

APRIL 26, 2024

Less than six months ago, we introduced Delighted Surveys , a from-scratch survey solution, that radically expanded the variety of surveys you could create on our platform. With this feedback in mind, we focused our Q1 roadmap on bridging that gap and transforming Delighted Surveys into a guided survey experience.

Surveys 52

Surveys Best practices CRM Feedback 52

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Implementing advanced customer relationship management (CRM) systems can help streamline information, allowing agents to provide more personalized and efficient support. Needless to say, the stakes are high.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

customer sure

MARCH 12, 2024

We had a brilliant day talking to current and future clients, and we’re excited to share what we’ve learned (Sharing best practice is step 5 in the collaborative model we use when working alongside our clients to improve their VOC programme!) adding recent feedback to a CRM record in Salesforce), and get it done.

Customer Service 62

Customer Service Best practices Feedback APIs 62

JivoChat

APRIL 19, 2021

You’ll learn what platforms to use, what software is available, and best practices for ensuring your strategy supports your long-term goals. eMarketer projects that worldwide retail ecommerce will surpass $6 trillion in 2024, accounting for 21.8% An August 2020 survey of U.S. Multichannel Ecommerce Best Practices.

Multichannel 52

Multichannel Best practices Engineering Analytics 52

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

DMG Consulting

DECEMBER 4, 2023

2024 is going to be the year of AI and automation for the CX world. Embed AI in all customer-facing departments – use AI technology and appropriate best practices to provide visibility throughout all customer touchpoints; applying customer journey analytics is a great way to start. Take our quick 2-minute survey and let us know!

Customer Experience 48

Customer Experience Self service Enterprise Contact Center 48

Kayako

AUGUST 12, 2022

eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery. Now that we’ve seen personalization is important, what are some best practices for personalized customer service? scale of 1 to 5).

Personalization 117

Personalization Customer Service Government Customer effort 117