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Elevating Customer Support: Five Goals to Strive for in 2024

TeamSupport

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

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The top 2024 customer success trends predicted by industry experts

ChurnZero

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. Expanded roles and responsibilities: how will customer success evolve in 2024? It’s an exciting time to be in customer success.

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Four Hybrid Workforce Best Practices to Implement in 2024

CCNG

They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. So, how do you make hybrid work a practical option for your employees in the long term? What are some of the hybrid workforce best practices you should consider adopting for 2024?

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Driving Change: The Impact of Women in the Workplace

Playvox

Beyond celebrating National Women’s History Month, the commemoration of this date calls for a deeper assessment of how best practices and policies can be adopted to support women’s personal and professional growth. Implement Surveys and Focus Groups Check the road map in your organization and female talent needs.

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AI Should Revolutionize Customer Experience

DMG Consulting

2024 is going to be the year of AI and automation for the CX world. Embed AI in all customer-facing departments – use AI technology and appropriate best practices to provide visibility throughout all customer touchpoints; applying customer journey analytics is a great way to start. Take our quick 2-minute survey and let us know!

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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations.

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The Power of Purging Perfunctory Performance

Horizon CX

Solicit feedback from customers through surveys and other feedback mechanisms to gauge satisfaction and identify areas for improvement. Celebrate successes and share best practices to inspire and motivate others.

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