2024 Best practices contact center solutions Quality management 
Playvox
APRIL 4, 2023
Gartner also predicted that by 2024, this emotional effort will be the top reason customer service reps leave the service center. Also consider adding a training module to your online learning on handling the emotional load of customers’ anger — or loneliness — and steps to take to manage any negative feelings agents might have.
Playvox
FEBRUARY 1, 2024
There are three types of sentiment: Positive sentiment Neutral sentiment Negative sentiment According to the Zendesk CX 2024 CX Trends Report , 70% of consumers spend more with companies they feel provide positive experiences. Success, though, requires the right sentiment analysis tools and best practices.
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