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Remove 2024 Remove contact center solutions Remove Quality management Related Topics
Agent burnout Customer emotions Coaching Average Handle Time Morale Best practices Customer Support Metrics Surveys Benchmark More Related Topics >
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

Gartner also predicted that by 2024, this emotional effort will be the top reason customer service reps leave the service center. A coaching solution that automatically delivers lessons on improving service can help show agents the best practices they need to develop strong emotional regulation skills.

Contact Center 78
Contact Center Agent burnout Morale Coaching 78
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Decoding Customer Sentiment: Beyond Traditional KPIs

Playvox

FEBRUARY 1, 2024

There are three types of sentiment: Positive sentiment Neutral sentiment Negative sentiment According to the Zendesk CX 2024 CX Trends Report , 70% of consumers spend more with companies they feel provide positive experiences. Earlier Zendesk research shows 61% of customers would switch to a competitor after one bad experience.

Contact Center 93
Contact Center Best practices Surveys Feedback 93
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