ShepHyken

JANUARY 14, 2024

Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions. Based on this article and a Qualtrics study, this may be true, but some industries, such as consumer payment companies (Venmo and Square) and banks, have gained consumer trust.

Customer Service 144

Customer Service Best practices Metrics Banking 144

ShepHyken

JANUARY 14, 2024

Trust in organizations will be more important than ever in 2024 as AI becomes a staple of everyday consumer interactions. Based on this article and a Qualtrics study, this may be true, but some industries, such as consumer payment companies (Venmo and Square) and banks, have gained consumer trust.

Customer Service 139

Customer Service Best practices Metrics Banking 139

AWS Machine Learning

NOVEMBER 16, 2023

Users from several business units were trained and onboarded to the platform, and that number is expected to grow in 2024. Another important metric is the efficiency for data science users. The following outcomes were achieved: User adoption is one of the key leading indicators for Philips.

Healthcare 90

Healthcare Government Engineering APIs 90