SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

Zappix

MARCH 21, 2024

As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. Hyper-Personalization Personalization has been a buzzword in customer service for some time now, but in 2024, it’s taking on a whole new level.

Customer Service 52

Customer Service Self service Chatbots Analytics 52

Inbenta

MAY 16, 2022

One answer is AI chatbots. In recent years, the ability of AI chatbots to comprehend speech and automate tasks has grown in leaps and bounds. By 2024, we might be looking at a $2.4 By 2024, we might be looking at a $2.4 So let’s discuss the reasons why it’s time for your telecom business to invest in chatbots.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Naturally, delivering this kind of personalized service at scale will require a well-crafted plan. Automated services like chatbots allow customers to schedule their own self-service appointments.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

TechSee

DECEMBER 31, 2019

Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before. Analytics will drive hyper-personalized experiences.

Customer Service 136

Customer Service Analytics Chatbots Self service 136

Inbenta

DECEMBER 14, 2021

They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. And chatbots that harness artificial intelligence (AI) and natural language processing (NLP) present a huge opportunity. Chatbot use cases for policyholders. Discover: Answer frequent questions.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Balto

NOVEMBER 18, 2022

I recently authored a report for Five9 based on research done by Zogby Analytics regarding business decision maker perspectives on contact center technologies. Self-service interactions are on the rise, with 15% of business decision makers expecting 81-100% of interactions to be fully handled via self-service.

Contact Center 98

Contact Center Self service Metrics Surveys 98