Outsource Consultants

JANUARY 3, 2024

Building on these reflections, we’re also ready to detail our 2024 predictions. Our insights draw from current trends, emerging technologies, and the changing needs of businesses and customers. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. The reason?

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

SmartAction

JUNE 27, 2023

Today’s virtual agents are far from the robotic voices of the past. They sound like real people, delivering exceptional service. With conversational AI, you can maintain a personalized touch while improving response times and accuracy. Plus, your live agents will still be there to provide support when needed.

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83

Playvox

APRIL 4, 2023

Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy. Burnout Burnout is at the heart of poor emotional well-being in a contact center.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Aria Solutions

MARCH 31, 2020

As we’ve come to know that understanding our customers and meeting their needs is one of the key building blocks for this new decade, it has also become one of the most competitive areas in business. Two-thirds of businesses surveyed report that they compete mainly on customer experience. Customer-Facing Knowledge Base.

Contact Center 62

Contact Center Agent burnout Self service Chatbots 62