2024 Accountability Self service Upselling 
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Qualtrics and Medallia’s service model leans toward managed services rather than self-service.
Inbenta
MAY 16, 2022
By 2024, we might be looking at a $2.4 With innovations such as Alexa, Siri, and more, AI chatbots are increasingly being used to perform many menial and tedious tasks that used to bog down the service industry. This allows the AI to access account information on interests, previous purchases, and buying behavior of customers.
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Inbenta
DECEMBER 14, 2021
They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Ask: Provide account access and support.
Quiq
NOVEMBER 22, 2021
As a result, 65% of American shoppers prefer self-service through tools like chatbots. Personalization: Chatbots can store information based on shoppers’ accounts, allowing for enhanced personalization. Virtual shopping assistants are quickly becoming a staple in the retail industry, especially with younger generations.
JivoChat
APRIL 13, 2021
Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon.
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