Taylor Reach Group

JANUARY 6, 2023

Realignment of healthcare, global supply chains, work locations, employment relationships (quiet quitting, great resignation, etc.) … . They will rationalize and rebalance their staffing and service levels for all contact channels. The post Happy New Year and Welcome to 2023!

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. Savvy organizations recognize that technology alone is not the answer.

Contact Center 52

Contact Center outsourcing Business Process Outsourcing Consulting 52