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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Gallup reports that low-effort managers engaging in “quiet firing” is a big issue.

Contact Center 78
Contact Center Agent burnout Morale Coaching 78
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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

Retrieved February 7, 2023, from [link] Balto. Retrieved February 7, 2023, from [link] Balto. Retrieved February 7, 2023, from [link] Balto. Contact Center Attrition: What Agents Want in 2022 – Balto Ai. Retrieved February 7, 2023, from [link] Balto. Retrieved February 7, 2023, from [link] Balto.

Contact Center 52
Contact Center Coaching Surveys Scripts 52
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