2023 Agent burnout Best practices Employee engagement 
Playvox
APRIL 4, 2023
According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Gallup reports that low-effort managers engaging in “quiet firing” is a big issue.
Balto
FEBRUARY 6, 2023
For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. Retrieved February 7, 2023, from [link] Balto. Retrieved February 7, 2023, from [link] Balto. Retrieved February 7, 2023, from [link] Balto.
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