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Trends to Improve Your Contact Center in 2024

Calltools

Social Responsibility Research from McKinsey shows that brands grow 8% more over a five-year term when they embrace environmental, social, and governance (ESG) initiatives. Compliance Standards Complying with industry standards helps ensure you serve customers well and protect their information.

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Best practices to build generative AI applications on AWS

AWS Machine Learning

2022) published findings about in-context learning that can enhance the performance of the few-shot prompting technique. 2022) introduced the chain-of-thought (CoT) prompting technique to solve complex reasoning problems through intermediate reasoning steps. These tasks require breaking the problem down into steps and then solving it.