2022, contact center workforce, Marketing and Morale

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

BlueOcean

JUNE 17, 2021

With a tight labor market, staffing struggles are not limited to hiring – the perennial challenge of retention takes on greater significance. it’s interesting to note that, in the Ryan Report, contact center executives identified agent attrition as one of this year’s top pressure point for U.S. in-house contact centers.

outsourcing

outsourcing Contact Center Customer Care contact center workforce

The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 billion valuation by 2031.

Contact Center

Contact Center Workload forecasts Agent burnout Customer retention

Customer Contact Central

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

The Importance of Accurate Forecasting for Omnichannel Volume

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