TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Outsource Consultants

JANUARY 19, 2023

In fact, the country’s growth in the third quarter of 2022 was nearly four times higher than the original estimate. This rapid expansion has shocked experts and drawn the eye of many looking for less expensive contact center solutions. Chief among their claims to fame is their contact center agent pool.

outsourcing 67

outsourcing Government Call Center Telecommunications 67

CSM Magazine

APRIL 13, 2023

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. Forrester Consulting completed the study in December 2022. Learn more at www.successkpi.com.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52