TeleDirect
AUGUST 25, 2022
Contact Center Solutions for Government Agencies. As a government agency or organization, your business helps society run. Whichever branch of government you’re in, you deal with members of the public regularly. If you’re ready to streamline your government contact center, give us a call at (800) 776-1081.
Outsource Consultants
JANUARY 19, 2023
In fact, the country’s growth in the third quarter of 2022 was nearly four times higher than the original estimate. This rapid expansion has shocked experts and drawn the eye of many looking for less expensive contact center solutions. Chief among their claims to fame is their contact center agent pool.
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TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. Their knowledge and impact is constantly reshaping the service industry. of podcasts worldwide.
CSM Magazine
APRIL 13, 2023
Solution expertise and cloud technology enablers are critical to getting the most from cloud contact center solution deployments, from driving improved quality, increasing efficiency and leading to better business results. Forrester Consulting completed the study in December 2022.
3CLogic
JANUARY 24, 2024
With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 in 2022 — dissatisfaction and frequent complaints from customers are rising. Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems?
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