3 Reasons Why Contact Centers Shouldn’t Cut Budgets During a Recession
Balto
AUGUST 10, 2022
Figure 2: Industry investment in contact center coaching and technology in the next year. Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Our smallest represented industry was BPO, 0.28%. and CSAT of 86.3
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