Solvvy

OCTOBER 12, 2022

Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. If the company had a great AI chatbot, the interaction might have been so natural that it took a while to realize that you weren’t actually talking to a human. Introduction to Artificial Intelligence Chatbots.

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

CCNG

OCTOBER 19, 2022

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience. Qualtrics, 2022).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Quiq

NOVEMBER 22, 2021

Share This Story Turning Chatbots Into Virtual Shopping Assistants. By 2022, eCommerce sales are projected to reach over $850 billion — and it doesn’t seem like the growth of online shopping will be slowing down beyond that. A virtual shopping assistant is essentially a chatbot that converses directly with online consumers.

Chatbots 52

Chatbots Sales Upselling Personalization 52

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI). What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Enterprise 52

Balto

AUGUST 3, 2022

We asked our respondents how much they agreed with the following statements on a scale of 1-5: Great service is the best way to build customer loyalty Great service is less important than solving a customer’s problem as quickly as possible Anything other than self-service support for customers ends up being a drain on customer resources.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Revation Systems

JANUARY 18, 2023

Digital customer service, or DCS, is one of these relatively new trends, and it has gained some popularity among businesses. What is Digital Customer Service (DCS)? It refers to the support businesses provide through online channels, such as chatbots, email, social media, and similar platforms. So what is DCS?

Customer Service 62

Customer Service Enterprise Self service Upselling 62

Quiq

JUNE 1, 2022

Gartner identified top digital customer service trends in 2022. Here are three to keep in mind as you build out your strategy: Delivering value over simply resolving issues: Digital customer service isn’t merely duplicating a call center. Livechat/chatbot/voice assistance. Start by creating digital self-service options.

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77