2022 Call flow Coaching Surveys 
Balto
FEBRUARY 6, 2023
We surveyed over 620 tenured agents to understand if they view the contact center as a strong career path, and the answer was a resounding yes. It’s crucial to have direct experience of things like call flows, processes, and winning behavior. In our survey, 46.7% Key word: opportunity.
Balto
SEPTEMBER 7, 2022
Leading industry publication, Contact Center Pipeline , conducts an annual survey of contact center operators and team supervisors to gauge the challenges and priorities highlighted within various verticals throughout the year. Top Priorities for Financial Services Contact Centers in 2022.
Balto
OCTOBER 20, 2022
2022 State of Insurance Fraud in the U.S. A recent survey of fraud attacks on contact centers found that 58% of operators reported an increase in the use of call spoofing, when scammers falsify information transmitted to a caller ID to impersonate customers. billion per year on insurance fraud costs.
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