2022 B2C Customer retention Employee engagement 
TMP Direct
SEPTEMBER 23, 2021
CX has grown in recent years to become a primary driver of growth, customer satisfaction and employee engagement. Global CX technology spending is expected to reach $641 billion in 2022. Investing in CX pays off with strong customer relationships, personalized digital solutions and innovative products or services.
SmartKarrot
FEBRUARY 16, 2022
Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.
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