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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. Gen Z is defined by technology and values.

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How Amp on Amazon used data to increase customer engagement, Part 2: Building a personalized show recommendation platform using Amazon SageMaker

AWS Machine Learning

The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. The independent nature of each individual metric transformation also makes Lambda, which is a stateless service on its own, a good fit for this problem.

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How Amp on Amazon used data to increase customer engagement, Part 1: Building a data analytics platform

AWS Machine Learning

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

Which is the key customer retention metrics to track?- Bonus Read: 2022 will all be about these Customer Success KPIs. Best Practices: They entertain annual contracts and have professional services laid out. The metric to look at is, how much percentage of the customers has your customer’s been growing quarterly.

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How Games24x7 transformed their retraining MLOps pipelines with Amazon SageMaker

AWS Machine Learning

Games24x7 is one of India’s most valuable multi-game platforms and entertains over 100 million gamers across various skill games. All the training and evaluation metrics were inspected manually from Amazon Simple Storage Service (Amazon S3). This is a guest blog post co-written with Hussain Jagirdar from Games24x7. cpu-py39-ubuntu20.04-sagemaker",

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