Remove 2022 Remove Analytics Remove Big data Remove Case Study
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Join Us This Summer for WebinarStock!

Callminer

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Billion in 2022. Register for 11am EST / 8am PST Session .

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10 Customer Retention Books CSMs Must Read in 2022

SmartKarrot

Here are the top 10 customer retention books for CRMs to read in 2022 –. To make it a practical read, the author discusses the processes as well as case studies of successful CRM projects. The book provides some recent case studies and examples, along with recent insights from current industry leaders.