Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. But now, things have changed.

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Comm100

JANUARY 18, 2022

After all, how do you know if a 20 second average wait time is good, if you don’t know what competitors in your industry are achieving? On average, chats per agent increased by 33% in 2021. The increase in chats per agent in 2021 therefore is a correction as teams began to return to normal. Chat duration stayed steady.

Benchmark 52

Benchmark Metrics Wait times Quality management 52

Enghouse Interactive

SEPTEMBER 20, 2021

EnghouseUC has an elegant, intuitive GUI [see above] that simplifies and accelerates interactions and will help reduce wait times by handling multiple queries simultaneously. Metrigy Research: Q3, 2021: UC, Contact Center Integration Drives Business Value. The Upside of Enghouse Single-Source UCaaS/CCaaS Solutions.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Enghouse Interactive

SEPTEMBER 3, 2021

Additional benefits were achieved through more extensive internal contact center collaboration, enabling supervisors to collaborate using chat and team collaboration workspaces while also simplifying the management of their agent teams. . The Upside of a Single-Source UC/CC Solution.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66